Privacy Policy

Xelera.ai ("Xelera," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors to www.xelera.ai
• Prospective customers and business contacts
• Clients using our AI services and consulting offerings

This policy does not apply to third-party websites or services linked from our site.

2. Information We Collect

2.1 Personal Data You Provide

We may collect:

• Name
• Business email address
• Company name
• Job title
• Phone number
• Messages or inquiries submitted via forms
• Contractual and billing details (business-related)

2.2 Automatically Collected Data

When you access our website, we may collect:

• IP address
• Browser type and device information
• Operating system
• Pages visited, timestamps, and referring URLs
• Cookies and similar tracking technologies

2.3 Client Data Processed via Services

When providing AI services, we may process data supplied by clients ("Client Data"). This may include business documents, operational data, or customer information provided by the client.

Xelera acts as a data processor for such Client Data.

3. How We Use Your Information

We use information to:

• Provide, operate, and improve our services
• Respond to inquiries and business requests
• Deliver AI-powered automations and solutions
• Communicate service updates and administrative messages
• Conduct analytics and improve website performance
• Comply with legal obligations

We do not sell personal data.

4. Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area (EEA), we process personal data based on consent, contractual necessity, legitimate interests, and legal obligations.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic and usage patterns, and enhance user experience.

You may control cookie settings through your browser preferences. Disabling cookies may affect site functionality.

6. Data Sharing & Disclosure

We may share information with cloud hosting providers, analytics and monitoring tools, payment processors, professional advisors, and law enforcement or regulators when legally required.

All third parties are contractually obligated to protect your data.

7. AI & Automated Processing

Our services may involve AI models and automated systems that process data to generate outputs.

Important notes:

• AI outputs are probabilistic and may require human review.
• Client data is processed solely for service delivery.
• Client data is not used to train public or shared AI models unless explicitly agreed.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including the United States and India.

When transferring data from the EEA, we rely on Standard Contractual Clauses (SCCs) and appropriate technical and organizational safeguards.

9. Data Retention

We retain personal data only as long as necessary for business and contractual purposes, to comply with legal obligations, and to resolve disputes and enforce agreements.

Client data is retained according to contractual terms.

10. Data Security

We implement reasonable administrative, technical, and organizational measures to protect data, including access controls, encryption where appropriate, and secure cloud infrastructure.

However, no system is 100% secure, and we cannot guarantee absolute security.

11. Your Privacy Rights

11.1 GDPR Rights (EEA Residents)

You have the right to access your personal data, rectify inaccurate data, request erasure, restrict or object to processing, request data portability, and withdraw consent at any time.

11.2 US Privacy Rights (CCPA/CPRA)

For California residents, you may have the right to know what personal data is collected, request deletion, opt out of sale, and avoid discrimination. We do not sell data.

12. Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect data from children.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Contact Us & Data Requests

For privacy inquiries or to exercise your rights, contact:

We will respond to requests in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

Continued use of our website or services constitutes acceptance of the updated policy.